Return & Refund Policy
Easy Returns, Reliable Support & Customer Care
Effective Date: August 6, 2026
At KEVANORIX™, customer satisfaction is at the center of everything we do.
We want your shopping experience to feel simple and worry-free. This Return & Refund Policy explains how we handle returns, exchanges, damaged items, and refunds to ensure a smooth process from start to finish.
1. Return Requirements
We offer a 30-day return period starting from the date your order is delivered.
To be eligible for a return, your item must meet the following conditions:
✔ The product must be unused and in its original condition
✔ Original packaging, labels, and accessories must remain intact (when applicable)
✔ Proof of purchase, such as an order confirmation, must be provided
Items that do not meet these requirements may not qualify for return approval.
2. How To Request A Return
To begin the return process, please contact our customer support team:
After your request has been reviewed and approved:
- We will provide the necessary return instructions
- A return shipping label may be provided when applicable
- You will receive guidance regarding where and how to send your item
Please note:
Returns sent without prior approval may not be accepted or processed.
3. Damaged, Defective, Or Incorrect Orders
Please inspect your order carefully after delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing components
Please contact KEVANORIX™ customer support as soon as possible.
Our team will review the situation and provide an appropriate solution, including replacement options or refund assistance when applicable.
4. Items That Cannot Be Returned
Certain products may not be eligible for return, including:
- Personalized or customized items
- Gift cards
- Clearance or final-sale products
- Items damaged due to improper use
- Products returned without original packaging
If you are unsure whether your purchase qualifies, please contact us before sending anything back.
5. Product Exchanges
If you would like to exchange an item, please follow these steps:
Step 1:
Submit a return request for the original item.
Step 2:
Once approved, place a new order for the desired replacement item.
This method allows us to process exchanges more efficiently and helps ensure faster delivery of your new selection.
6. International Customer Returns
For customers located in the European Union, eligible orders may be cancelled or returned within 14 days after receiving the product.
Returned items must:
✔ Remain unused
✔ Be in original condition
✔ Include original packaging and proof of purchase
This right applies alongside our standard return policy where applicable.
7. Refund Processing
Once your returned item arrives and passes inspection, we will send you an update regarding your refund status.
Approved refunds will be:
✔ Returned to the original payment method
Please allow:
- Up to 10 business days for processing
- Additional time depending on your bank or payment provider
If you have not received your refund after 15 business days from approval, please contact us:
8. Return Shipping Information
Before sending any return, please contact KEVANORIX™ to receive the correct return instructions.
Unauthorized returns may delay processing.
Return Address:
Oxford Industries, Inc.
2220 Northmont Parkway
Suite 250
Duluth, GA 30096
United States
Our Commitment
At KEVANORIX™, we believe shopping for premium homewear should be comfortable from beginning to end.
We are committed to providing a fair, transparent, and convenient return experience while continuing to deliver thoughtfully designed products for your everyday lifestyle.